Stylist - 5th Avenue
- New York City, NY
- $20.00-24.00 per hour
- Permanent
- Full-time
- Essential duties (daily and occasional)
- Direct reports and business areas to cover
- Relationships:Clients/Co-workers/Management/Vendors
- Other tasks and duties as requested by manager.
- Delivers exceptional customer service and takes pride in developing long-term relationships
- Is aware of CRM targets and actively engages in all actions to reach them
- Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- Knows their portfolio of customers, and in particular, the VVICs and VICs they handle
- Has the ability to offer excellent customer service and delivers strong business performance
- Uses all omnichannel services available to grow sales
- Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
- Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
- Consistently works to achieve given sales, KPIs and CRM targets
- Is aware of local trading environment and competitors' activities
- Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
- Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
- Implements all guidelines related to store and BOH management and participates in inventories
- Supports after sales clients and follows up to ensure impeccable after sales service
- Complies with established Richemont policies and standards