Hotel Front Desk Receptionist

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Handle customer complaints as necessary
• Communicate with housekeeping to make sure guest rooms are ready

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has experience answering telephone calls and troubleshooting stressful situations
• High school graduate, GED recipient, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Working knowledge of Microsoft Office and reservation management systems

Best Western