Guest Services Associate
AWOL P-town
- Provincetown, MA
- $19.00-20.00 per hour
- Permanent
- Full-time
- Welcome guests to the hotel with a friendly smile and ensure personal interaction by making eye contact upon arrival.
- Conduct tours of the hotel's amenities, services, facilities, and available activities to familiarize guests with the offerings.
- Professionally handle incoming phone calls, taking necessary notes and information as required.
- Learn and utilize the Lark Hotels reservation system following the established procedures.
- Provide exceptional customer service, demonstrate strong communication skills, showcase excellent organizational abilities, and exhibit effective time management skills.
- Minimum of 1 year of experience in the hospitality industry or a related field required.
- Completion of high school, GED, or equivalent is mandatory.
- Proficient in handling phone calls and effectively managing challenging situations.
- Possess outstanding customer service, communication, organizational, and time management abilities.