Parts & Service Administrator
Manitowoc
- Lee's Summit, MO
- Permanent
- Full-time
- Answer and direct incoming calls; maintain office equipment, distribute mail; make bank deposits; receive C.O.D. payments, review payroll date and maintain records; filing; ship packages utilizing the UPS machine
- Place orders on our computer system; order parts from vendors Mail invoices to customers when applicable
- Update pricing on supplies purchased; Open and close purchase orders for shop supplies and misc. items
- Requires confidentiality in processing sensitive information
- Serve as back-up to Parts Manager, with internal assistance
- Open service jobs, including customer, warranty and in-house jobs, as requested by Service Dept. personnel
- Check credit status of each customer when opening jobs
- Input billing data including labor, parts, miscellaneous charges and description of work performed
- Process credit card payments; code receipts
- Code warranty credits received from vendors
- Continually monitor work-in-process for aging jobs
- Process month-end closing for Service Dept.
- Process year-end closing including updating work-in-process with supplies used-to-date
- Willing to work overtime as required
- Must be able to lift up to 25 lbs. occasionally
- Prepare job cost summary for approval by Service Manager
- Maintain filing system of open and closed jobs
- Process closing of monthly house jobs; Close jobs to issue invoices
- Process all service jobs (customer, warranty, parts and in-house jobs) - from opening to closing
- Post service mechanics' timecards to jobs and to payroll summary report
- High school degree with two years related experience required
- Must have MS Office skills, basic accounting skills and great organizational skills
- Able to interpret hand written description of a job and translate it into detailed, presentable format for invoicing
- Ability to handle and resolve recurring problems
- Perform job functions in a safe manner.
- Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed.
- Know and follow established job specific and facility wide safety and health procedures and rules.
- Actively participate in safety and health training and demonstrate competency based on training received.
- Bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can.