Operations Manager

• Manages all Front Desk, Housekeeping, and Maintenance Staff and Functions including but not limited to hiring, training and development, performance evaluations, and terminations.
• Maintains and oversees the company's goals for all guest-room and hotel facility quality assurance and guest service reviews
• Maintains all Hotel and Company standard operating procedures for all departments and assists in developing/refining systems as needed.
• Assists the Owner in the development of the hotel's annual budget. Reviews and acts to perform against the plan.
• Maintains cost control systems for staffing, food, and hotel supply inventory.
• Maintains breakfast service standards
• Maintains company's customer service standards
• Contributes to the profitability and guest satisfaction perception of all hotel departments.
• Enforces all hotel and company policies and procedures.
• Ensures quality services are rendered to meet guest needs and enhance guest relations.
• Engage in routine (minimum weekly) owner communication/conference calls.
• Schedules staff according to labor standards and forecasted occupancy.
• Maintains productivity and labor cost goals.
• Prepares daily assignment sheets/work for all housekeepers, front desk staff, and maintenance staff and instructs and supervises them accordingly.
• Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable foods, beer, wine, and hotel supplies.
• Conducts monthly department meetings.
• Completes projects as determined by upper management/owners.
• Other duties as assigned, of which the employee is capable of performing.
• Fill in as needed (staff call-outs) or during unforeseen labor shortages
• Acts as lead manager on duty at all times and is able to instruct and handle all property-related tasks without supervision.
• 24/7 On-call availability for emergencies required

• 2 weeks paid vacation after 6 months of service
• 3 weeks paid vacation after 3 years of service
• $2500 flexible spending account per year in lieu of health benefits
• $200 monthly gas allowance
• $150 monthly meal allowance
• flexible Schedule - based on high-demand peak times

• Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
• A minimum of 3 years of management experience in the hospitality industry.
• Demonstrated ability to lead and motivate a diverse team of employees.
• Excellent interpersonal and communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and property management software.
• Flexibility to work varying schedules, including weekends and holidays as needed.
• A passion for providing exceptional guest experiences and a commitment to continuous improvement.

Gecko Hospitality