Theatre Box Office Lead
City of Fort Wayne
- Fort Wayne, IN
- Permanent
- Full-time
- Directly supervises and schedules all box office contract workers and Parks department employees assigned to box office;
- Trains box office contract workers and Parks Department seasonal employees assigned to box office;
- Administers ticketing initiatives including, but not limited to, auctions, fan club sales, presales, sponsorship programs, promotional offers, and VIP packages;
- Oversees box office operations during performances, including ticket scanning, preparation of ticket sale audits, and Box Office Statements;
- Maintains box office physical operation and staff morale;
- Attends all relevant meetings, functions and discussions;
- Assists with monitoring of ticket sales;
- Tracks and reconciles ticket stock inventory;
- Resolves customer service issues as necessary;
- Maintains accurate box office accounting records and archives;
- Monitors supplies and equipment, as well as, reports and follows up on any ticketing repair issues;
- Assists with daily reconciliation as well as, monitors cash flow;
- Performs all duties as assigned by management;
- Proactively works with booking, touring, and artist representatives on maps, Groupon offers, and other sales tools;
- Works proactively for the functioning of a successful show in advance, night of show, and post-show;
- Assures that cash handling procedures are followed by all staff and/or contract workers.
- High school diploma or general education degree (GED); Bachelor's degree from an accredited university in a related field preferred;
- One to two (1-2) years of experience as a box office manager or representative, including management level work experience;
- Strong knowledge of Box Office or similar operations, customer service, computer operations, accounting/cash management procedures, ticketing software, and demonstrated stagehand experience; Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact and skill;
- Direct experience with Ticketmaster TM1 sales platform;
- Proven track record of outstanding customer service and leadership skills to guarantee that the entire team is dedicated to ensuring that each and every guest experience at the Theatre is an exceptional one;
- Excellent oral and written communication, and interpersonal skills;
- Ability to work a flexible schedule including evening and weekend hours, based on the needs of daily business operations;
- Working knowledge of Microsoft Office applications (Word, Excel, etc.);
- Must be able to work under pressure to meet strict deadlines;
- Must demonstrate extreme patience with internal and external customers;
- Ability to establish priorities and manage multiple situations in a fast paced environment;
- Ability to establish and maintain a cooperative working relationship with departmental managers, operating staff and the general public.