Service Advisor - BMW
OPEN ROAD AUTO GROUP
- Morristown, NJ
- Permanent
- Full-time
- Inspect vehicles and apply proper resources to accurately identify and verify clients’ service needs. Record them along with current vehicle and client information on the repair order.
- Interact with customers to determine immediate service needs
- Serve as a liaison between technicians and customers
- Provide excellent customer service experience
- Use a consultative approach to educate customers on services and products
- Support center goals for service by generating:
- High sales of services, parts, and accessories.
- Repeat new vehicle sales by providing a premium Aftersales experience for each client.
- Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Write and verify accurate repair orders and include supporting documentation.
- Administer new and used vehicle warranty repairs in accordance with warranty specifications.
- Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.
- Perform a consultative vehicle delivery with client when work is completed.
- Supervise cleaning and preparation of new and used vehicles.
- Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs.
- Meet requirements of state and federal law for automobile repair and consumer protection.
- Excellent communication skills and ability to be a team player
- Ability to minimize and redirect customers frustrations
- Technically knowledgeable, experienced, or trainable on product line
- Outgoing and patient personality with good client relations ability
- Professional appearance
- Excellent communication capability
- Strong organizational skills
- 1+ years of Service Advisor experience
- Technical certification a plus
- Manufacturer certifications a plus
- Proven track record
- Ability to supply CSI Reports and Productivity Reports
- Medical, Dental and Vision Plans
- Vacation Time
- Personal Time
- Short and Long Term Disability
- Life Insurance
- 401(k) Retirement Plan with employer match
- Manufacturer Certifications
- Leadership Training Programs
- Vehicle Purchase Discounts
- Wellness Initiatives
- Volunteer Time