Dealer Liaison
Meritrust Credit Union
- Wichita, KS
- $58,601 per year
- Permanent
- Full-time
- Possess strong interpersonal skills to collaborate with Indirect Lending Manager and team leads, ensuring timely communication on all dealer related matters and effective implementation of department initiatives and strategy.
- Be available to the dealership and Indirect lending team as needed by phone, email, text or in person.
- Plan, create and share weekly routes with the Indirect team. Travel expected and required no less than 80-85% of the work month.
- Research and rectify any and all Indirect related member complaints.
- Communicate Meritrust’s position on credit and other policies in a manner which promotes support and understanding of the credit union’s business.
- Deepen, manage and develop Indirect dealer relationships.
- Provide training and recommendations to improve the dealer’s performance regarding the Indirect program, portfolio management, and customer retention programs.
- Proactively support dealers with personal visits, phone calls and electronic contact on a consistent and verifiable basis.
- Establish and monitor productivity and performance goals for each dealer and work with them to meet set goals.
- Provide comprehensive analysis of dealership performance, including portfolio performance, competitive comparisons, as well as other aspects of dealer operations as they impact the relationship with Meritrust.
- By observation, research and analysis, obtain information on local competition, industry trends and market conditions.
- Maintain confidentiality in all credit union and dealer/member matters.
- Present a positive, successful image of the credit union through a professional appearance and courteous attitude.
- Relationship Builder
- Service Champion
- Team Player
- Results Oriented
- Proactive Problem Solver
- Flexible
- Energetic/Engaging
- Resilient Optimist
- Effective Listener
- Compelling Communicator
- Respectful
- Forward Thinking
- Knowledge of dealership operations and indirect auto finance industry preferred.
- Excellent interpersonal and people skills.
- Must be self-motivated and able to work independently.
- Must be able to meet deadlines and establish objectives.
- Excellent verbal, written communication and presentation skills.
- Excellent analytical and conflict resolution skills.
- Ability to effectively manage time and territory.
- Must be proficient in computer software such as Excel, Word, and PowerPoint, etc.
- Knowledge of lending practices to include fundamental understanding of state and federal laws governing consumer lending.
- Three years automobile sales industry experience, with a heavily weighted expectation of that experience to be in the finance department.
- Must have a clean driving record and agree to have it verified along with all other background verification.
- Completion of high school with diploma required.
- College degree preferred.