Front Desk Associate - Hampton Inn Biloxi-Ocean Springs ,MS
Blue Sky Hospitality
- Biloxi, MS
- Permanent
- Full-time
- High school diploma or equivalent required, and college degree
- Previous hotel Front Desk and Hilton brand experience (preferred)
- Hilton OnQ experience (preferred)
- Accounting background (preferred but not required)
- Assist guests with arrival and departure from hotel, while providing positive guests experiences.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of
- guests and room rate in accordance to established guidelines
- Collaborate with other hotel departments to provide an exceptional experience to each guest.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Provide information about the hotel and local area, and offering our full range of upscale hotel amenities and services.
- Maintain confidentiality of all guests and hotel information
- Exhibit attention to detail in order to ensure security of guest room access.
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
- Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
- Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and
- locations, room rates, special packages and promotions.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the
- content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift.
- Reports all accidents and injuries in a timely manner.
- Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
- Perform any other job-related duties as assigned.
- Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
- Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
- Assist guests with arrival and departure from hotel, while providing positive guests experiences.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines
- Maintain confidentiality of all guests and hotel information
- Exhibit attention to detail in order to ensure security of guest room access.
- Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
- Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
- Ability to access and accurately input information using a moderately complex computer system
- Able to handle cash and credit transactions.
- General knowledge of local area attractions and transportation.
- Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
- Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates and guests.
- Command of the English language both written and verbal.
- Ability to multi-task, and prioritizes with excellent follow up skills and customer service.
- Regular attendance in conformance with the standards is essential to the successful performance of this position.
- Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings,
- weekends and holidays.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- PHYSICAL DEMANDS
- Some lifting may be required. This position may require 75%+ or more of time on their feet.