Referral Relations Liaison at Eye Associates Of New Mexico
Eye Associates of New Mexico
- Albuquerque, NM
- Permanent
- Full-time
by the employee, as defined by HR Policy #2.29--“Technical Training and Competency Expectations.”
- Establish and maintain working relationships with referral sources to ensure continued collaboration and referrals.
- Works closely with the Director of Optometric Services related to the OD Residency Program.
- Collaborates with the Referral Services Team Lead to coordinate clinic and surgery center observation schedules for external students, residents, physicians, or other persons as requested and approved by EANM physicians.
- Explores and initiates educational programs which might be beneficial to the office staff members in referring doctor’s practices, including encouraging single point of entry service through the Dr2Dr department and the use of Phreesia Connect.
- Serves as a clinical mentor for the department and a training resource for outside referral sources.
- Provides an immediate point of contact for external providers requesting expedited patient care,
- Responsible for initiating statewide communications (mailings, emails, phone calls, etc.) to advise referring doctors of changes to EANM physicians and new developments in eye care, including clinical trials which might benefit patients in their practices.
- Organizes and coordinates sponsorship activities which would be beneficial to referring doctor professional organizations and fund-raising opportunities for which collective efforts are made in the interest of improving eye care in New Mexico.
- Attends and schedules marketing and exhibition events as needed.
- Analyzes referral trends and comparative data on a regular basis to gauge the level of relationship satisfaction of the community.
- Introductions of new EANM doctors to the community.
- Works closely with the Director of Patient Access and Director of Optometric Services on collaborative projects or other duties as needed.
- Interacts with all EANM doctors, management, clinics, and departments within EANM on projects.
- Assists with functions of the Clinical Referral Coordinators I, II and III as needed.
- Maintains dialogue with external and internal providers as needed concerning patient’s medications,
- Provides assistance with training and guidance on relationship management and referrals processing for new and existing staff members.
- Assists Doctor2Doctor department leaders and/or Director of Patient Access in developing and
- Strong service attitude and experience necessary for relationship management for referring doctors and their patients.
- Sales and/or training experience preferred.
- Must be a Certified Ophthalmic Technician (COT) level or higher with a minimum of 7 years ophthalmology experience, preferably with knowledge of all specialties within EANM.
- Excellent presentation, written and verbal communication skills are necessary.
- Must be self-motivated and able to function independently in a multi-tasking environment, as well as a member of a team.
- Flexible, positive attitude.
- Ability to collaborate with leaders, teams and individuals with the goal of enhancing patient access and customer experience.
- Must be willing to travel as needed.
- Evening and weekend hours may be necessary.
- Career Path
- Paid time off (PTO)
- Eight (8) company paid holidays (including the day after Thanksgiving and Christmas Eve!)
- Medical and Dental
- Health Savings Account
- Generous Vision benefits for you and your dependents
- Education Assistance Program
- 401(k) and Roth Program
- Flexible Spending Account (FSA)
- Company paid Basic Life and AD&D Insurance, Short Term and Long Term Disability Insurance
- Voluntary Supplemental Life and AD&D
- Free Calm app
- Financial Wellness Program
- Identity Theft Protection Plan
- Employee Assistance Program
- and more!