Senior Escalation Engineer
Pure Storage
- Lehi, UT
- Permanent
- Full-time
- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press
- Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources, e.g. from Technical Services, DevOps Support or similar
- Must have 6 years of experience
- BS in Computer Science, IT degree or equivalent practical experience
- Good understanding of Linux system administration, systemd, cgroups and linux container concepts and troubleshooting
- Experience with installing and supporting large-scale enterprise software and systems
- Experience working with public cloud environments like AWS, Azure and GCE desired
- Experience deploying and supporting Kubernetes and/or other cloud container and application management systems such as OpenShift is a plus
- Understanding of storage concepts, storage technologies, and prior experience troubleshooting storage deployments would be a plus
- Ability to triage issues, and escalate them to appropriate engineering groups as necessary
- Strong shell scripting skills desired
- Experience in working with one or more devops tools like Ansible, Chef, Puppet, Terraform would be a plus
- Fluent in English with clear verbal and written communications skills
- Self-motivated, self starter who is not afraid to roll their up sleeves and do the right thing to help the customer succeed
- As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.