SUPERVISOR - STEWARDING

Hard Rock Cafe

  • Rockford, IL
  • Permanent
  • Full-time
  • 1 month ago
POSITION SUMMARY:The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as provide clean service ware and utensils for the entire food and beverage operation.ResponsibilitiesESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
  • Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Hires, trains, motivates, evaluates, and manages food and beverage staff in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.
  • Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.
  • Directs the maintenance of cleanliness of the back of the house areas, which include: main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.
  • Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens and silver which also includes visual inspection to ensure cleanliness and safe transportation.
  • Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department.
  • Attend and participate in meetings, completing follow-up as assigned.
  • Perform work regularly and predictably.
  • Responsible for cleaning and sanitizing work and public spaces.
  • Other duties as assigned.
NON-ESSENTIAL FUNCTIONS:
  • Attend seminars when needed.
QualificationsEDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis)This knowledge and these abilities are typically acquired through a completion of a High School Diploma or equivalent, and a minimum of three years’ experience as a Steward. Prior supervisory experience preferred.ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
  • Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be at least twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts.
Additional DetailsKNOWLEDGE OF:
  • Pertinent federal, state, and local laws, codes, and regulations.
  • Dish machine operation and assembly.
  • Prior janitorial cleaning experience.
  • Familiar with handling of cleaning chemicals and compounds and preferred deep cleaning methods.
  • Kitchen work and equipment usage; familiar with cleaning of all types of kitchen equipment.
  • Understanding of labor budgets and financial statements.
  • All operations of the Stewards’ Department.
  • Demonstrated organizational skills, budgeting experience and full understanding of financials.
ABILITY TO:
  • Communicate clearly and concisely, both orally and in writing.
  • Be flexible to work varying shifts and time schedules as needed.
  • Deliver programs which create a service level of excellence for internal and external guests.
  • Tie training to the organization’s strategic goals.
  • Ability to communicate effectively with all levels of employees and outside contacts.
  • Review and comprehend all necessary documentation.
  • Inspect and maintain all areas for which responsible.
  • Stock and retrieve supplies as needed.

Hard Rock Cafe