Hilton Garden Inn BWI- Sales & Catering admin

Chesapeake Hospitality

  • Linthicum, MD
  • Permanent
  • Full-time
  • 1 month ago
Job DescriptionJOB DESCRIPTIONSupport the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations.Responsibilities:
  • Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations.
  • Provide telephone, message support for the department, and respond to inquiries in a timely, clear and pleasant manner.
  • Exercise decision-making skills to direct requests both internal and external.
  • Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
  • Assist the Sales & Catering team with the preparation of contracts, proposals and addendums, track the completion status, and keep files up to date.
  • Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork.
  • Handle reservations for VIP guests and clients.
  • Ensure that all arrangements, including upgrades and amenities, are handled properly.
  • Coordinate with other departments through verbal and written instructions.
  • Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
  • Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
  • Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
  • Complete additional projects as assigned.
  • Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
  • Assists front office team, General Manager and sales team with corporate reservations.
  • Assist the Sales & Catering Team with the Resume & BEO Packets for Staff Meeting.
  • Prepare and submit purchase orders through iBuy.
  • Submit Meeting Planner Hilton Honor Points.
  • Send out MPSI Surveys to the team.
  • Assist or spearhead the coordination of internal sales events.
  • Take sales meeting minutes and distribute.
LocationBaltimore Hilton Garden-BHGLocation Description1516 Aero Drive, Linthicum, Maryland 21090Welcome to Hilton Garden Inn BWI Airport hotel in Linthicum, located five minutes from Baltimore/Washington International Airport (BWI). We're a modern hotel set in a corporate park, with easy access to Fort Meade in Annapolis Junction. Baltimore Convention Center, Oriole Park/Camden Yards, Royal Farms Arena and Ravens Football Stadium are eight miles away.RequirementsSkills/KnowledgeRequired:
  • Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
  • Effectively deals with internal and external customers, with high levels of patience, tact and diplomacy.
  • Communicates clearly, concisely, and openly in all interactions.
  • Has exceptional attention to detail, organizational, analytical and time management skills.
  • Multi-tasks and prioritizes in a fast-paced work environment being able to stay focused.
  • Exercises sound judgment; evaluates situations and utilizes appropriate and creative resources to solve problems.
  • Is technologically savvy, with a working knowledge of Microsoft Office, Delphi FDC and OnQ Preferred. Able to assist with our social media posts.
  • Contribute creativity when organizing client events and sales blitzes.
  • Must be able to meet deadlines, exercise sense of urgency and know how to prioritize.
  • Must be able to adapt in a changing environment and demonstrate professional attitude.
Education: High School Diploma required, Bachelor's Degree preferredExperience: 1-2 years administrative support experience, additional hotel front desk experience is preferredStatusFull-time

Chesapeake Hospitality