Hotel Night Auditor
Love's Travel Stops & Country Stores
- Cumberland, MD
- Permanent
- Part-time
- Greet customers as you see them, speak politely, and assist customers
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
- Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards.
- Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for the next guest to check-in.
- Operate a cash register and maintain an accurate and organized drawer.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.
- Receive, input, retrieve and relay messages to guests, as needed.
- Perform nightly balancing of in-room video and long-distance telephone services.
- Perform nightly backup of the server.
- Perform express checkout folios.
- Perform room key inventory.
- Communicate all pertinent shift information to the Front Desk Supervisor, the General Manager, and desk staff.
- Maintain a safe facility and use safety first practices to remain accident-free.
- Other duties as assigned by your manager.
- Medical/Dental/Vision and Life Insurance Plans
- Flexible Scheduling
- Road to Success Program for career development
- On-the-job training
- Competitive pay (paid weekly)
- Team Member bonus program
- Holiday pay
- 401(k) with matching contributions
- Parental Leave
- Adoption Assistance
- Pet Insurance
- Employee Assistance Program
- Ability to learn and operate a casher register; Ability to learn and perform basic office/clerical tasks
- Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic.
- Regularly required to talk and hear.
- Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
- Occasional light lifting not over 50lbs.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
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