Microsoft 365 and Endpoint Administrator
Northern Virginia Family Service
- Falls Church, VA
- Permanent
- Full-time
- Administer Microsoft 365 and Azure services, including, but not limited to, Exchange, SharePoint, Teams, OneDrive for Business, and Hyper-V instances, partnering closely with IT management and third-party providers.
- Oversee endpoint management across agency computers and mobile devices using Intune and other Mobile Device Management (MDM) tools.
- Coordinate (internally and with third-party providers) the deployment, management, and troubleshooting of network equipment and server infrastructure across NVFS sites.
- Coordinate cybersecurity monitoring and initiatives to protect against threats, utilizing Azure and CrowdStrike.
- Lead projects related to system upgrades, migrations, and integrations, ensuring minimal disruption to end-users.
- Serve as a Level 2 support resource, assisting with complex issues escalated from the help desk and providing knowledge transfer to improve team capabilities.
- Help drive the education of the team and the Agency on technology topics as needed to improve digital literacy across the Agency.
- At least three (3) years of hands-on experience managing MS365 environments, Microsoft Endpoint Manager (Intune), and Mobile Device Management (MDM)
- Demonstrated proficiency with MS365 configuration, administration, management, and troubleshooting
- Strong understanding of IT security practices and technologies
- Working knowledge of cloud-based systems, tools, and backup (e.g., Azure, AWS, Veeam)
- Excellent problem-solving skills and the ability to manage multiple priorities effectively
- Oral and written fluency in English; additional languages welcome
- Ability to communicate respectfully, clearly, effectively, tactfully, and patiently in person and on the phone with a diverse population, maintaining a solid customer service orientation
- BS in computer science, engineering, or a related field a plus
- Related certifications a plus (e.g., CompTIA Server+, Network+, Cloud+; Microsoft 365 Fundamentals, Teams Administrator, Modern Desktop Administrator)
- Successful completion of background checks required upon hire
- Must be willing and able to travel to NVFS locations to monitor and assess technology infrastructure as needed
- May be called upon to work beyond regular working hours as the nature of this position (operational support services) involves 24/7/365 agency operations
- Must be able to stand, walk, sit, use hand to finger, stoop, lift/carry up to 50 lbs. of equipment, and reach with hands and arms.