EMServices - Digital Services, Application Support Specialist
Cleveland Brothers CAT
- Murrysville, PA
- Permanent
- Full-time
- Champion Caterpillar software subscriptions including Electronic Technician and Service Information System;
- Administer existing customer digital subscriptions portfolio;
- Administer the renewals and billing cycle for customer paid digital subscriptions;
- Provide phone, remote PC, and on-site support for customer subscription accounts;
- Facilitate training sessions and demonstrations for customer and dealer personnel;
- Promote customer onboarding to digital applications through interactions, sales, and aftermarket leads;
- Support interdepartmental administrative efforts, including customer account maintenance and sales alignment;
- Support digital applications quote generation for customers and internal sales team;
- Substitute for other positions as needed.
- High competence level with Microsoft Office applications, including Excel, Outlook, and Teams;
- Experience with end-user support of local and web-based applications;
- Understanding of mechanical concepts, electronics troubleshooting, and diagnostics;
- Primary contact for prospecting, enabling, and supporting subscription-based technology services;
- Possess excellent verbal, written, technical, analytical, and administrative skills;
- Ability to prioritize duties and conduct assignments of varying complexity with limited guidance;
- Strong self-starting, interpersonal communication, and multi-tasking skills;
- Must be accountable, flexible, and successful both independently and within a team environment.
- Business or Technical degree preferred, or an equivalent combination of training and experience acceptable to the Company.
- Competitive Compensation
- Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
- Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
- Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.