Technical Solutions Specialist (CMD)
Waukesha-Pearce Industries
- Houston, TX
- Permanent
- Full-time
- Support all aspects of Grade Control Systems including Demos, training, repairs, and support.
- Troubleshot and repair all grade control systems from start to finish including non-Grade Control
- Ability to evaluate and upsell any additional repairs on equipment not related to Grade Control
- Organize training programs for customers in the use, operation and application of Grade control systems provided by WPI, Komatsu and Grade control suppliers Represents the company in a professional manner at all times.
- Assist CMD technical training with needed updates regarding Grade Control Systems.
- Provide internal communication and support to WPI personnel concerning Grade control systems.
- Provide a total Grade Control system and build long term relationships with WPI customers.
- Manage parts, equipment, tooling and all required component inventory for the support of Grade control systems.
- Ensure follow-up is conducted on each sale to ensure customer satisfaction with training.
- Participate in all company/regional communications and meetings.
- Manage communication between WPI, Komatsu and Grade control suppliers.
- Perform other duties as assigned by the manager.
- Must have a minimum of 5 years experience as a heavy-duty diesel technician on mobile equipment. Komatsu or similar manufacturer servicing equipment with embedded smart technology preferred.
- Must have previous experience with precision GPS products.
- Must be a graduate of a Technical School for Diesel Technology or have a bachelor’s Degree in related technology studies or 10 years min diesel technician experience.
- Exceptional organizational and communication skills
- Excellent computer skills
- Must be able to operate advanced Service Software platforms.
- Willingness to learn about the products we sell
- Positive, sales-oriented personality
- Business-like, professional appearance
- Must have the ability to work flexible hours, days, and weekends (as necessary)
- Must be proficient in computer skills (basic operation, Windows, and Micro Soft Office)