Clinic Manager
Elite Dermatology PLLC
- Houston, TX
- Permanent
- Full-time
- Ensure staffing levels to maintain efficiency of office operations.
- Completes annual employee evaluations, manages new hires and staff development.
- Promotes Elite Dermatology values and a constructive, productive and positive work environment.
- Creates weekly employee schedules and delegates office responsibilities.
- Schedules, coordinates, and conducts monthly staff meetings to educate the staff on all new initiatives and policies.
- Actively participates in the evaluation and improvement of the patient care flow and work efficiency.
- Manages all medical equipment and supply inventory appropriately.
- Manage needs of IT support services and technology equipment for office operations.
- Coordinates facility repairs and support services along with routine cleaning maintenance.
- Maintains the clinical area in accordance OSHA and CLIA.
- Manages overall patient experience and provides great customer service to patients and families and supervises that the staff also provides a high level customer service.
- Demonstrates the knowledge and understanding of office budget and goals
- Maintains clinician scheduling templates.
- Manages all front office operations including patient greeting, appointment scheduling, check-in, check-out, collections, patient balances.
- Schedules appointments according to office scheduling policies
- Greets patients and visitors in a prompt, courteous and helpful manner
- Manages insurance verification processes from eligibility to practice management entry
- Manages charge and payment posting
- Manages effective communication for all staff and clinicians via e-mail and routine meetings.
- Manage Employee Appreciation to budget accordingly.
- Identifies, analyzes and solves problems
- Manages efficient patient flow
- Manages and resolves staff conflicts diplomatically and professionally.
- Strives to achieve the goals set by the office budget
- Adheres to all Elite Dermatology policies and procedures, Elite Dermatology Code of Conduct as well as Elite Dermatology Employee Handbook.
- Performs all other duties as assigned.
- Acts as compliance liaison enforcing policies and procedures
- Demonstrates the knowledge and understanding of office budget and goals
- Understands performance evaluations and corrective action processing
- Competent to counsel employees as needed
- Completes all Elite Dermatology mandatory modules by designated deadlines
- Ensures Pediatric Associates practices and protocols are in place throughout the office for check-in, check-out, phones, postings, deposits, etc.
- Manages office supplies
- Is tactful, diplomatic, cooperative and shares information with others
- Communicates via e-mail in a timely and effective manner
- Assists with calls from patients and other doctor’s offices.
- Communicates well with practice managers and supports all providers and staff
- Assists with customer service issues, i.e.: conflicts/disputes, incidents/accidents.
- Adheres to high ethical behavior
- Leads by example
- Upholds Elite Dermatology Core Values