Automotive Business Development Representative
Mckinnon Nissan
- Prattville, AL
- Permanent
- Full-time
- Competitive Pay
- Health, Dental, Vision & Life Insurance
- 401K
- Direct Deposit
- Sundays off
- Paid vacation
- Paid instructor-led training
- Ongoing training
- Promote from within
- Excellent work environment
- Great team culture
- Family owned and operated
- Interacting with customers via phone, email and online chat to answer questions and schedule them to visit our dealership.
- Excellent customer service and communication skills, giving advice and providing real solutions.
- Log all customer comments.
- Schedule follow-up contact if no appointment is made.
- Contact customers using scripts to schedule appointments.
- Confirm scheduled appointments.
- Post scheduled appointments on appointment board in BDC.
- Contact and reschedule no-show customer appointments.
- Follow up with Department to determine if appointment was kept and the outcome.
- Schedule future contact as needed.
- Update customer changes in database.
- Ability to meet or exceed monthly goals.
- Must have previous role in BDC based on strong customer or retail customer service experience at a call center
- Strong communication skills (both verbal and written)
- Active interest in working in a fun, competitive environment based on teamwork and camaraderie
- Experience and comfortable working with technology (computers, mobile phones, video)
- Valid driver’s license required as well as clean driving record
- Professional appearance and work ethic
- Outstanding organizational and multi-tasking skills