Position: Guest Services CoordinatorReports To: Waterpark ManagerEmployee Type: Full TimeJob Summary:This position will be responsible for the day-to-day operation of all ticketing and admissions functions including ecommerce tickets, on-site ticket operations, special event ticketing, RFID technology, electronic admissions menu boards and access control.These duties will include training, scheduling, and auditing of staff.Duties and Responsibilities:-Operate within the budget and identify new ways to improve the development of the business-Creatively generate revenue and control costs-Train and schedule all staff to enable them to carry out their own duties and responsibilities-Execute special events/promotions in the waterpark-Monitor staff-Answers phones-Interacts with guests in a positive, enthusiastic manner-Greets every guest-Responsible for daily cash handling, security, and deposits-Participate in employee meetings, review, and development-Establish and maintain professional relationships with members/guest, suppliers, and staff-Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner-Ensures all admissions outlets are clean, maintained and always organized-Ensures admissions outlet is stocked with all necessary supplies-Recommends pricing strategies-Programs POS system-Ensure compliance with all national, state, and local laws-Other duties and projects as assignedExpectations:Present a professional demeanor at all times when representing all business entities of the Genesis Sports ComplexProvide input in developing strategies to support waterpark and goals and objectivesDevelop and build a team atmosphere among staff and departmentAbility to respond to common inquiries or complaintsJob Requirements:Available to work weekends, evenings, and holidaysAbility to work well with othersExperience in cash handling and credit card processingCustomer service abilitiesExperience managing in the food/beverage/retail industryPhysical Requirements:Ability to stand for long periods of timeAbility to lift up to 35 poundsAbility to communicate with guests and other associates, including reading, writing, and speaking
