Customer Service Officer
Alstom
- Baltimore, MD
- Permanent
- Full-time
- Ensure that all passenger inquiries and complaints are handled accurately and professionally.
- Follow up on behalf of the GM that all complaints are properly reported and investigated, with appropriate action taken to prevent a recurrence.
- Handle any escalated customer issues or complaints.
- Work closely with the Lost and Found Coordinator to handle the administration and return of lost items.
- Develop and implement a comprehensive customer service training program for all T&E employees.
- Monitor the effectiveness of customer service program through audits of train crews and review of all KPIs.
- Compile daily, monthly, and annual reports as required
- Work closely with the third party administrator's Claims Adjuster to resolve all third party claims on the Camden and Brunswick Lines.
- Along with the Claims Adjuster, determines reasonable settlement value and provides settlement authority for claims
- Bachelor's Degree required
- Minimum 5 years of relevant work experience
- Background Check.
- Maintain valid driver's license.
- Pass a motor vehicle report review and be able to meet Alstom's driving policy.
- Pass Pre-employment drug screening.
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.