Flight Operations Support Specialist
Garmin
- Scottsdale, AZ Chandler, AZ
- Permanent
- Full-time
- Serve as main point of contact/first-level support for customer inquiries and manage customer aircraft configurations, provide counsel on aircraft performance questions and handle change requests and aircraft weight & balances changes
- Receive and answer basic questions, inquiries and requests pertaining to Garmin’s aircraft performance products and escalates customer needs as required, directing inquires to proper departments
- Resolve, track and/or route customer issues or requests
- Provide technical support for Garmin aircraft performance and/or load planning products
- Support testing and deployment of Garmin products and solutions
- Contribute to technical writing/publication of aircraft performance data materials and the development of customer training materials
- Lead project management functions and special projects as assigned
- Investigate and determine root cause of operational events and failures
- Identify issues with aircraft performance and/or load planning and support development of corrective actions
- Perform on-call duty and after hours on-call coverage may be required
- Ability to travel for customer support and training
- Bachelor’s Degree in Aerospace, Business or related field OR an equivalent combination of education and experience
- Minimum 1 year of relative aviation industry experience
- Must be team-oriented, possess a positive attitude and work well with others
- Previous work experience in Air Traffic Control, Flight Dispatching, Flight Operations or Aviation Program/Project Management.
- Strong technical knowledge of aviation systems
- Private Pilot’s License