SUMMARY:The Patient Financial Counselor is responsible for assisting all our patients in resolving any outstanding balances, and acting as a patient liaison between hospital departments, physicians’ office, etc.JOB REQUIREMENTSEducation: High school diploma or equivalent. Associate’s Degree a plus.Experience: Minimum (3) years of customer service experience, preferably experience will include the ability to make outbound phone calls requesting payment from customers.Other:
Must be proficient with technology, comfortable learning and using several clinic specific computer based programs
Ability to communicate effectively by telephone and in person
Ability to thoroughly organize and prioritize workload to meet monthly production goals
Ability to handle a variety of work tasks while remaining detail oriented; able to fill out legal documents and follow policy standards
Excellent follow through skills, ensuring proper documentation is gathered when necessary
Knowledge of Medicare, Medicaid and all third party insurance in order to review accounts and be able to explain benefits in a way that patients have a clear understanding
Ability to run insurance eligibility, input credit card payments, and accurately input data
Ability to act professionally and respectfully in all customer service situations
Proven ability to think critically and rationally under stress while maintaining a positive attitude
Ability to work independently with little supervision
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform the following: Must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions. Spend eight hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse, daily. Ability to stand and walk, bend, squat and twist, and occasionally lift up to 20 pounds with proper body mechanics. Must be able to handle critical and highly stressful situations with efficiency and composure.Work Environment:Office setting, within a hospital campus environment
