Property Support Specialist
Hotwire Communications
- West Palm Beach, FL
- Permanent
- Full-time
- Outbound calls to customers using Noble and scheduling installations, change orders, trouble ticket or Customer Education appointments for the property
- Ensure scheduled appointments are completed in a timely manner
- Complete audits for the property when necessary for customer accounts
- Maintain up to date company product knowledge, processes and procedures
- Escalate resident issues to the Account Management team
- Other duties as assigned
- Travel may be required to offsite / launch locations for extended periods of time
- Have strong multi-tasking abilities
- Good clear phonics with a friendly voice on the phone
- Strong grammar skills
- Ability to sit for long periods of time with limited breaks
- Fast Learner, very intuitive, visualize the issue and take action
- Associates Degree in General Business with at least 6 months of operational experience
- Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams
- Excellent communication and time management skills
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks