Client Care Manager
Senior Helpers
- Fort Mill, SC
- Permanent
- Full-time
- Has a regular communication process for new clients that may include caregiver introductions, first day of service calls, and visit(s) within the first 30 to 90 days of service
- Ensures that clients and their families are satisfied with the Senior Helpers services, including online reviews, and works to find solutions with the appropriate employees and/or family members, as needed
- Visits clients on a systematic basis to assess the quality of services as well as the client and family satisfaction. Spends approximately two to three days out of the office reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
- Adapts and communicates the client care plans as needed
- Communicates with scheduler or Care Team Manager if caregivers need to be changed
- Generates internal growth each month consistent with company goals
- Completes assessments and reassessments using LIFE Profile
- Updates the client retention dashboard on a weekly basis and creates a plan for replacing lost hours and proactive care management weekly
- Takes service inquiry calls and follows up with leads to meet client conversion targets
- Cover client shifts on rare occasions where a replacement is needed on an emergency basis.
- Other duties as assigned
- Bachelor's degree and three years of related work experience strongly preferred
- Minimum of 2 years experience managing clients and employees
- Previous industry experience required
- Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
- Must have excellent verbal communication skills and follow-up skills with prospects, clients, client families, and referral sources
- Ability to quickly build rapport
- Creative and innovative problem-solving abilities
- Proactively prevent and resolve issues
- Ability to visit client homes in the assigned territory
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required
- Ability to learn other software programs quickly
- Ability to work independently and as part of a team
- Dental Insurance
- Vision Insurance
- Short team & Long-term Disability
- Paid Time Off
- Pay On Demand
- Bonus structure