IT Field Technician
EMR USA Metal Recycling
- Becker, MN
- Permanent
- Full-time
- Answer, evaluate, and prioritize requests for assistance from employees experiencing problems with hardware, software, networking, telephony, and other computer related technologies
- Setup and install new desktop and laptop equipment according to our standards ensuring proper installation of cabling, operating systems, and appropriate software
- Resolve the majority of technical issues without additional assistance
- Manage customer expectations through proper communication
- Provide proper follow-through to ensure issues are resolved to satisfaction
- Participate in special projects as assigned by management
- Provide after-hours, on-call emergency support as needed
- Provide support for iPhone, iPad, Android, and other electronic devices
- Document and update installation, configuration, deployment and maintenance procedures
- Promote Information Security within the business
- Install cat5 cabling or Fiber
- Install and maintain IP cameras, able to operator a man lift
- Ability to install all IT hardware
- Must enjoy solving a wide variety of problems on a continual basis
- Skills and experience with the use of technology in a business environment, including exposure to Help Desk support, data communications/networks, and application environments
- Ability to learn new processes and technologies
- Excellent customer service, interpersonal, organizational, and communication skills; ability to work in a fast paced, changing environment
- Knowledge of basic Active Directory administration
- Basic knowledge of TCP/IP, LAN and WAN network topology and design
- Hardware troubleshooting and build experience with HP Desktops
- Able to move PC equipment (monitors, printers, laptops, etc.) as required to complete assigned installation and troubleshooting tasks
- Excellent communication skills (written and verbal)
- Highly self-motivated
- 1st Class customer service skills
- An ability to quickly diagnose and troubleshoot software and hardware issues
- Able to work as a team and also individually
- MCP, CCENT, and A+ Certifications
- HP and Cisco software and hardware experience
- Knowledge of Cisco or other Voice Over IP systems
- Competitive salary
- Comprehensive benefits including health insurance and 401(k)
- Paid Time Off
- An ethical, responsible work culture
- A fun work environment where our teammates feel appreciated
- Outdoor position in all-weather elements (hot/cold, rain/snow)
- PPE Requirement: steel toed boots, safety glasses, hard hat, high visibility clothing, ear plugs
- Job Family US Administration
- Pay Type Salary