Modern Workplace Engineer - Intune
MUFG
- Tampa, FL
- $145,000-182,000 per year
- Permanent
- Full-time
- Support the day-to-day engineering activities of all Intune policies & controls, endpoint configurations, peripherals, and connectors as they relate to the Microsoft Azure/Intune Product suite.
- Mentor and guide level 2 staff and provide SME advice on all network operations center problem calls.
- Create and maintain documentation for responsible technologies including diagrams, SOPs, TSS, end user guides, & technology runbooks just to name a few.
- Ensuring compliance across all Intune-managed devices and creating appropriate exception reporting to quickly identify areas of non-compliance.
- Create and maintain technology related documents and review recommended best practices to aid in continuous improvement and decrease Mean Time to Repair (MTTR).
- Monitor the health & performance of the client applications and infrastructure and make suggestions for improving efficiency.
- Contribute to current and future product development.
- Lead and execute technology and platform implementations and migrations.
- Provide escalated technical support and training for Tier I and Tier II technical personnel.
- Identify, design, and implement internal process improvements including re-designing infrastructure for greater scalability, optimizing service delivery, and automating manual processes.
- Provide timely, effective, clear, and concise communications.
- Research and recommend innovative, and where possible, automated approaches to reduce overhead associated with manual processes.
- 4-6 years’ Engineering-level experience with Microsoft Intune, Azure, and Windows based applications such as M365, Teams, etc.
- Proficient in Microsoft Intune software administration, Compliance, Device Configuration Profiles, App Protection Policies, App configurations, Conditional Access, PowerShell, PowerShell Modules, Custom roles, Storage containers, Azure Active Directory, Automation accounts.
- Lead or contribute to technology discussions, speak confidently and concisely to items related to your technology, and help lead other technology teams to a common solution
- Ability to work well in a dynamic team environment while at the same time able to work independently to complete deliverables often with slim deadlines.
- Ability to work well under pressure and strong analytical and problem-solving skills.
- Working knowledge of Teams, Teams Calling, SharePoint, & Copilot preferred but not required.
- Bachelor’s degree in information technology or equivalent experience preferred.
- 4-6 years’ experience with Intune, Azure, AVD/W365, M365, Outlook, & automation desirable.