Reservationist
Transdev Inc.
- The Bronx, NY
- $19.50 per hour
- Permanent
- Full-time
- $19.50/hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
- Receive inbound client calls.
- Book reservations for paratransit service.
- Provide prompt and courteous customer service to inquiries from the general public.
- Work closely with the dispatchers to ensure on-time performance and efficiency of service.
- Verify and update passenger information, locations, addresses, and special comments using system software.
- Advise potential applicants of the eligibility requirements and assist them as instructed.
- Prepare applications to be sent out to perspective applicants.
- Maintain sensitivity and patience to a diverse group of individuals.
- Email/fax client’s certification information for visitor requests to other transit agencies within the nation.
- Intake customer complaints and document to appropriate department personnel for resolution.
- Must be reliable and maintain regular attendance to assure efficient and effective performance of job duties.
- Maintains various logs and produces reports as assigned.
- Perform other job-related duties assigned by management.
- Ability to acquire a working knowledge of Nassau Inter-County Express service area.
- Ability to communicate clearly and concisely both verbally and in written form.
- Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers.
- Ability to operator standard office machines including, but not limited to, fax, copy machine, printers, scanner, computer, telephone and label makers.
- High School diploma or GED required
- Typing speed of at least 35 wpm required; Excellent speed and accuracy preferred
- You must be able to pass a drug test and a criminal background check.
- Must have basic knowledge of Nassau County
- Must be able to work a flexible schedule, work hours may include a nonstandard workweek, overtime, with various shifts and weekend work.