Telephone Operator- Per Diem- Day

• Answers hospital incoming calls. Calls are answered within 3 rings. Demonstrates the ability to consistently determine through a brief screening which extension or departmental personnel to connect with caller. Uses proper questioning techniques for callers, visitors and patients to ensure information is accurate.
• Contacts hospital personnel as requested through paging system.: Consistently uses paging system accurately
• Demonstrates knowledge of On-Call scheduling: Calls for physician's on-call are handled according to established procedure and explains to staff as requested.
• Demonstrates proper record keeping and documentation. All required record keeping, documentation and logs are up to date to maintain a consistently high level of productivity.
• Familiar with Medical Center procedures and medical terminology to facilitate callers to appropriate location.: Procedures are followed accurately and any questions regarding medical terminology are brought to Supervisor attention and answered immediately.
• Furnishes accurate information regarding patient location, visiting hours and organizational information.: Demonstrates knowledge of hospital departments, services and policies and procedures in appropriately routing of calls.
• Keeps caller apprised as to the status of their call. Consistently takes initiative to open lines of communication with callers when on hold or in a ring/no answer situation and offers alternative to waiting on the line.
• Operates a data linked multi-position PBX console automated system.: Demonstrates understanding of PBX console and use of features; completes all calls in an expeditious yet courteous manner.
• Provides directory information for both internal and external caller through computer system.: Consistently demonstrates ability to use CRT/MCS system(s) accurately and rapidly.
• Responds immediately to all emergencies and alarms.: Responds accurately and with expedience and is consistently within 2-5 minutes of notification. All procedures are followed and in place to ensure success. Demonstrates ability to properly use in-house beeper terminal for traumas, codes and fires; trauma codes, fires, disasters etc are managed accurately and timely.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Hackensack Meridian Health