Hospice - Patient Advocate (Account Executive)
Intrepid USA
- Middlebrook, VA
- $50,000 per year
- Permanent
- Full-time
- Culture driven by servant based leadership with an inverted organization chart. Our clinical teams are at the top and our CEO is at the bottom supporting our organization
- Our Care Centers are not franchises. We have a National Support Center helping our Care Center leaders manage and drive their local “family business” style of operations, clinical and patient experience
- Our teams manage their local Care Centers where they are embedded in the fabric of the communities they serve
- We are committed to caring for our patients just as if they were our family
- Industry leading online training system and modules for continuing education thru Intrepid University
- Clinician centric WellSky EHR to improve clinical documentation quality and patient care
- Competitive pay with healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account benefits with affordable premiums for Full-time team members
- 401K available to all team members
- Supportive time away through PTO time and company paid holidays for Full-time team members
- Mobile benefits access, 98.6 telemedicine access, health education library and health cost estimator for Full-time team members.
- Company paid Life Insurance up to $50K and AD&D insurance with the option of additional affordable voluntary life and AD&D available for Full-time team members.
- Short and long term disability insurance available at affordable rates for Full-time team members.
- Talent science that improves the quality of our talent acquisition, recruiting process and team members
- Collaborate with the Administrator and Regional Director of Sales to develop monthly sales plan that will assist in maintaining current client base and identifying potential referral sources
- Initiates and facilitates contracts with referral sources
- Develop and implement sales plans that are consistent with market analysis and reflect current potential referral sources
- Meet monthly Agency targeted Medicare admission goals
- Maintain a weekly call plan of targeted referral sources and manage time and resources to complete the plan
- Provide ongoing recommended enhancements to current services and development of new service/niche offerings
- Develop and maintain Physician, Hospital and Assisted Living Facilities profiles including background, contact history, objectives, referral trends etc.
- Maintain communication with referral sources to ensure customer satisfaction
- Research and maintain up-to-date information on market competitors including patient, census, referral source and marketing strategies
- Maintain open communication with the Administrator and Regional Director of Sales towards goals and challenges in the industry
- Act as a liaison between referral sources and agency staff to resolve service problems and maintain positive relations
- Participate in Weekly Sales/Operations meeting with Administrator and agency staff to discuss sales activity, potential problems and new opportunities
- Build relationships through networking with colleagues, clients and community organizations
- Promote Services through conventions, trade shows, public relations etc.
- Complete other assignments and duties as requested and assigned to accomplish the goals and objectives of the Company
- Passion and commitment to clinical excellence, quality and integrity
- Embracing and leading the patient care mission through providing an exceptional patient experience
- Positive attitude and ability to fit in as a collaborative team member for patient care
- Excellent interpersonal communication and patient/family engagement skills
- Outstanding business skills possessing superb leadership, strategic planning, and operations oversight
- Commitment to clinical documentation excellence and quality along with ability to educate and inspire others
- High energy, focus, work ethic, motivation and commitment to lifelong learning and growth
- Ability and demonstrated skills leading clinical and non-clinical teams through persuasiveness and credibility
- Experience with CRM and EHR systems
- Proficiency with federal, state and governing agency regulations for homecare and hospice
- Proven background providing clinical education and training to both clinical and non-clinical teams
- Knowledge and comfort level working with technology and enterprise wide support systems and tools
- Understanding and knowledge of statistical methods, Lean Six Sigma in Healthcare and TQM methods
- Successful management of a heavy volume of work, changing priorities as needed
- Excellent project management, program development and management skills
- Appropriate judgment and critical thinking in decisions that requiring consideration of regulatory compliance, customer service, patient welfare and company interests
- Outstanding presentation, writing and communication skills
- Strong ability to be the public face of the organization, and serve as an advocate for Home Healthcare, Home Hospice and other service lines
- Creative thinker who embraces thought leadership
- Capable of making tough decisions and willing to take responsibility for them.
- Bachelor's Degree in Marketing, Business, a health-related science (e.g., nursing, pharmacy) or the equivalent.
- Two (2) years’ of progress growth experience in sales and/or healthcare marketing, preferably in Hospice
- Valid driver’s license and automobile insurance