Call Center Associate
Emory Healthcare
- Johns Creek, GA
- $15.35-18.81 per hour
- Permanent
- Part-time
- Takes calls from patients and/or patient families for menu requests and utilizes room service diet software to process order.
- Proactively guides the patient or patient family member in a positive manner through the ordering process making suggestions, as needed.
- Processes new diet orders, transfers and discharges.
- Identifies and calls patients who have not ordered their meal and either facilitates the meal order or documents the reason for meal refusal.
- Communicates and discusses special needs with other departments such as nursing.
- Monitors patient meal orders and communicates skipped meals or repeated small meal orders to the appropriate clinical dietitian.
- Effectively communicates any concerns or problems to the dietitians or management staff as appropriate.
- For administrative and tracking purposes, monitors, collects and/or records operation specific data.
- Performs other related duties as required.
- 1 year of call center work experience or related customer service experience.
- Additional experience in food service, hospitality or customer service preferred.
- Demonstrated skills in customer service, critical thinking, problem solving and written and verbal communication.
- Ability to make sound judgments while quickly processing information.
- Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes.
- Knowledge of modified diets preferred.
- Ability to read, write, speak and communicate in English.
- Ability to follow and give oral and written instructions.
- Ability to clearly and pleasantly communicate with patients, patient family members, hospital personnel and co-workers.