Case Manager
FareStart
- Seattle, WA
- $29.86-33.47 per hour
- Permanent
- Full-time
- Acceptance: We build relationships based on the belief that the past informs but does not dictate the future.
- Respect: We treat everyone with dignity, regardless of background or differences. We actively listen and seek first to understand. We are honest, even when it is difficult.
- Openness: We create a culture of trust through transparency and open communication. We are open to new ideas.
- Collaboration: Contribute positively to strengthen the organization and our impact through teamwork and through partnerships.
- Accountability: We are responsible to each other, to our community and ourselves. We are committed to rigorous evaluation and making fiscally responsible decisions that align with our mission.
- Inclusion: We provide a community of belonging, regardless of background. We value and seek out diversity.
- Growth: We are a learning organization. We invest in continuous improvement and growth.
- Manage case load of assigned students and graduates.
- Develop and implement an individual training plan for each student.
- Monitor and support student’s progress throughout the program, and up to one-year post-graduation.
- Employ appropriate intervention methods and techniques to assist trainees and graduates so that they can create and achieve personal and professional goals.
- Identify and provide emergency crisis intervention as appropriate.
- Perform needs assessments to identify student needs, develop IEP service plans and goals, and assist in accessing resources for housing, health services, government assistance, legal assistance, additional education, and other basic needs, such as BFET, SNAP, etc.
- Provide job preparedness, job search and employment coaching for resumes, interview preparation, employment retention, and career pathways leading to a living wage.
- Ensure all documentation is timely, accurate, and in compliance with FareStart and grant requirements.
- Track housing progression, employment, and employment retention.
- Supervise in person and virtual job clubs and connections class.
- Facilitate in person and virtual job preparedness classes.
- Perform other duties as assigned.
- Bachelor’s degree in social or human services, and two (2) or more years of experience working with individuals with barriers to employment, such as substance use disorder, criminal history, mental health challenges, domestic violence, or inconsistent work history; and/or an equivalent combination of education and experience.
- One (1) or more years of experience with case management.
- Ability to pass a criminal background check and work in locations with vulnerable populations.
- Experience working with adults and older adolescents.
- Experience working directly with people from diverse racial, ethnic, socioeconomic, LGBTQIA+, and gender backgrounds.
- Proficient and experienced in Microsoft Office applications, particularly Word, Excel, PowerPoint, Outlook, and Teams. Ability to work with customized databases and technology and to conduct internet research.
- Experience with Teams and Zoom for virtual class facilitation.
- Demonstrated experience in writing case notes and track client progress.
- Demonstrated knowledge and understanding concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
- Demonstrated knowledge and understanding community resources and agencies available to support those experiencing homelessness and other challenges.
- Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner. Ability to be flexible and adaptable and change plans as needed.
- Ability to display sensitivity, tact, and responsiveness in various situations and maintain a high level of confidentiality.
- Excellent communication skills, and ability to work with diverse audiences racially, ethnically, socioeconomically, LGBTQIA+, and gender diverse communities.
- Ability to listen patiently and attentively, ability to express self clearly and effectively, and the ability to adapt communication based on audience and purpose with inclusivity.
- Ability to remain calm and understand how to redirect conversations and recognize when there are behavioral health challenges that may require additional support.
- Licensed mental health counselor or certified chemical dependency professional.
- Customer Relationship Manager (CRM) proficiency.
- This position is exposed to a typical office environment.
- The noise level in the work environment is usually moderate.
- There may be a combination of remote work and onsite work dependent upon COVID-19 conditions.
- This position is regularly required to sit. Frequently required to stand or walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
- This position requires close vision and ability to adjust focus.
- This position may be required to lift and/or move up to twenty-five (25) pounds.
- This position may occasionally be required to climb or balance; and stoop, kneel, or crouch.
- Competitive pay based on experience and qualifications
- Paid time-off (5 weeks first year of employment)
- Paid holidays, including up 2 floating holidays
- 401(k) savings plan with company match
- Medical (including vision), Dental, Disability, and Life Insurance
- Employee Assistance Program
- Free ORCA pass
- Be part of our mission to disrupt poverty.
- Join a supportive, respectful, and celebratory community among our staff, students, board, and volunteers.
- Organizational commitment to a diverse, equitable, and inclusive workplace.
- FareStart encourages the personal and professional growth of its employees.