Service Technician
Guitar Center
- San Jose, CA
- $33.17-48.55 per hour
- Permanent
- Full-time
- Servicing and troubleshooting of commercial automation systems including distributed conference room video, audio, lighting, and shades
- Provide training to clients on the use of AV systems
- Engage in preventative maintenance visits to maintain client systems
- Perform equipment delivery and associated responsibilities
- Carry out service tasks in a timely and quality conscious manner including, but are not limited to pulling cable, install connectors, projector mounting / hanging (ceiling mounts), TV installation/de-installation
- Conduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) – upload, download, make code changes, and troubleshooting
- Interface directly with clients or client representatives to determine the issue(s) and effectively communicate resolution
- Provide detailed reporting at the end of each service call for record- keeping
- Additional duties as assigned.
- Minimum 2+ years of relevant experience in the Commercial AV industry environment.
- Experience with Control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante) is highly desirable
- Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications
- Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks
- Solid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safety
- Travel may be required dependent on business needs