As part of the Global Information Systems Department, your primary responsibility will be to manage IT support for US users, actively participate in projects linked to cybersecurity and infrastructure management and support our US users in the use of business applications.Responsibilities:IT Helpdesk/Contract Management
Organize, prioritize and process support incidents and related procedures
Organize activity reports and liaise with the Corporate IT groupManage contracts with the various IT suppliers within your scopeProject Management and CybersecurityActively participate in the US and Corporate IT projectsBe the leading contributor to cybersecurity topicsApplication product ownershipSupport our users with SalesforceProvide expertise and technical support for other local applicationsSecurity and complianceEnsure compliance with all IT policiesParticipate in audits, assessments, pen-tests (penetration tests) and all other activities related to cybersecurity and cyber defenseEnsure compliance with current regulations and standards in liaison with Corporate ITStrategy & PlanningEvaluate documented resolutions and analyze trends for ways to prevent future problems.Requirements:Minimum of 3-5 years’ experience as an advanced support technician or administrator.Excellent customer service and curiosity that enables you to approach new technologies from a business point of viewStrong knowledge of Microsoft operating systems and experience with Salesforce supportAdaptable and proactiveStrong written skills and the ability to present a problem in simplified terms to suit your audience.Highly organized with the ability to manage multiple prioritiesGood understanding of the organization’s goals and objectivesExceptional written, documentation and oral communication skills.Powered by JazzHR