Studio Manager
Orangetheory Fitness
- Rocky River, OH
- $40,000-45,000 per year
- Permanent
- Full-time
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
sales and group personal training teams. This critical position must have a solid understanding
of sales and operational excellence. As the lead for the sales function, the SM must execute a
lead generation / marketing strategies plan to increase fitness program sales as well as
promote the health and wellness benefits that are associated with a healthy lifestyle. This
leader must pose a high caliber approach to coaching and staff development with a positive
attitude.JOB DUTIES INCLUDE
- Model all studio activities / sales process through self-involvement (leading by example)
- Responsible for conducting 30-60-90 day and annual OTF staff performance reviews
- Lead and coordinate initial and ongoing sales drivers (promotions, events, outreach)
- Responsible for overseeing the entire sales process and systems
- Manage, monitor, coach-develop and evaluate the performance of all OTF-related managers
- Monitor the hiring, training, and scheduling of all OTF sales staff
- Responsible for recruiting and on-boarding all new OTF sales employees
- Develop a high energy culture through contests and incentive based motivation while being
- Train and mentor subordinates for ongoing success and future growth (role play and inspect
- Properly empower, monitor and evaluate specifically assigned responsibilities (daily
- Manage disciplinary actions involving all OTF studio employees in a timely manner
- Responsible for monitoring revenue, ordering, inventory, cost controls and facilities
- Responsible for auditing staff time clocks on a weekly basis and responsible for the
integrity
- Responsible for planning and hosting monthly staff meetings with sales and fitness team to
- Responsible for attending weekly meetings with Regional Managers and/or Owner to report
- Build and maintain OTF class size through scheduling optimization in collaboration with Head
- Ensures that all front desk systems are followed such as proper Member Check-In,
procedures, customer care calls, change requests and document scanning
- Plan and promote special events for the studio on a monthly basis, using OTF tools for
- Responsible for meeting performance metrics (KPI's) month over month
- Compliance and adherence to OTF Business Policies for daily studio operations
- Properly managing and exceeding all OTF sales and operational budgets
- Ensure OTF branding through consistency and continuity in all actions and uniform
- Enforce OTF corporate policies, business practices, systems and processes
- Provide and maintain the highest level of customer service
- Provide effective decision making regarding customer service issues
- Responsible for ensuring that the facility is clean, maintained and operationally sound.
- SM and HC are responsible for planning and coordinating a studio deep clean with the team
- Proven sales leadership is required
- Must possess excellent leadership and management skills to create a positive, successful
- Min 2-3 years of previous sales experience highly recommended
- Min 2-3 years of management experience highly recommended, including directly
termination
- Previous management experience in the health & fitness industry strongly recommended
- Strong work ethic, integrity, and professional demeanor
- Must possess excellent leadership and management skills to create a positive, successful
- Grammatically correct with excellent verbal and written communication skills required
- Ability to multi-task and manage client and staff concerns
- Strong computer skills required with knowledge of MS office programs (Excel, Word)
- Associate or Bachelor's degree in business or related field with 3+ years of management
- Ability to work and function in a team environment
- Health & Fitness minded people with a passion for fitness strongly preferred
Benefits: Health insurance, 401K match, PTO days
What you need to know: You'll be joining a growing franchise who is invested in your growth and professional development.