Lumberjack Building Centers - Assistant Store Manager
Central Network Retail Group
- Marysville, MI
- Permanent
- Full-time
- Perform all sales counter functions, point-of-sale (register) functions, and store administrative functions as need requires.
- Lead by example in providing exceptional customer service personally.
- Train and motivate the store sales team to provide exceptional customer service.
- Cultivate very satisfied customers who are treated according to CNRG's operating philosophy and profit objectives.
- Respond immediately to any customer complaints and resolve them quickly.
- Keep the retail sales floor properly merchandised by implementing local and corporate directives such as key assortments, plan-o-grams, seasonal items, promotional displays, pricing updates, and end caps.
- Organize personnel and internal processes to ensure that customer deliveries are properly loaded and are delivered on time, on-grade, and complete.
- Manage and motivate contractor salesmen to aggressively prospect for new sales and customers while remaining highly attentive to the ongoing needs of the existing customer base.
- Drive store sales and profit to exceed budget.
- Understand the dynamics that impact the financial performance of the store and remain accountable to results that meet or exceed company objectives.
- Control costs and schedule payroll in a manner consistent with CNRG objectives for labor productivity and customer service.
- Ensure that all inventory movement (sales, returns, transfers, adjustments) is recorded timely and accurately to help detect and prevent shrinkage.
- Ensure that the store keeps proper amounts of inventory on hand, sufficient to meet customers' needs, but in line with inventory investment goals.
- Ensure that the inventory is maintained in a clean and orderly fashion, consistent with company policy and good business practices.
- Ensure that warehouse and yard personnel accurately receive and properly store merchandise.
- Drive a safety first environment and ensure a safe a secure working environment at all times. Store managers are always the safety role model.
- Possess strong working knowledge of store security measures and advise employees on company-approved methods of preventing loss and promoting safety.
- Ensure all equipment is in good condition and safe (ladders, forklifts, trucks)
- Conduct and document regular safety meetings with store associates.
- Ensure that inventory is protected against loss and theft (out of rain, lumber flat stacked, secure high theft items)
- Recruit, select, and train key people.
- Create a team environment throughout the store.
- Ensure all associates have access to the Resource Center for information and resources to help them in their job.
- Publish work schedule timely and ensure that all hours worked are recorded properly.
- Provide an enjoyable working environment that is conducive to self-motivation, high productivity, and overall morale.
- Ensure an open door environment where associates feel free to report problems and offer ideas to management.
- Maintain vigilant compliance with company policy and report any unusual occurrences promptly.
- Check email regularly for communications from management and customers and respond timely.
- Lead monthly store meetings with the store team to discuss store performance and goals, upcoming promotions and events, problems, and safety.
- Use the Resource Center for access to important information, forms, policies and procedures and to report problems.
- Report problems, obstacles and ideas on how to improve the store's performance, customer service, and operations to your supervisor.
- Provide an enjoyable working environment that is conducive to self-motivation, high productivity, and overall morale.
- Set goals and provide immediate feedback on employee performance and implement corrective measures. Help the team succeed. Don't ignore problems.
- Supervise and mentor all store and yard employees, develop assistant managers and other key employees for future promotion.
- Direct associates to training opportunities through the Resource Center.