Manager, Maintenance Field Operations
Otis
- San Francisco, CA
- Permanent
- Full-time
- Ensuring field employee safety
- Meeting with customers to ensure obligations and expectations are achieved
- Directing the performance of field maintenance and contractual service operations
- Conducting field education training with field workforce
- Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
- Improving efficiencies, managing route schedules and callback rates
- Providing technical support
- Authorizing repair orders and tracking completion
- Managing labor and material investments within budget
- Leading change to better efficiency and communication
- 2-year degree, plus 5 years' experience, or
- 4-year degree, plus 3 years' experience, or
- High school diploma or equivalent, with a proven technical elevator background (i.e., apprentice, mechanic, adjustor, etc.).
- Experience with leading a team of technicians is preferred.
- Elevator industry is desired, but not required.
- Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment.
- Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must.
- Candidates must have strong computer and technology skills, business acumen and a passion for customer service.