Behavioral Health Case Manager

• Manages and monitors assigned client caseload using a variety of interpersonal skills that support independence, autonomy, safety, and stability.
• Assists clients to link and coordinate with health and social service support, e.g., medical, hospital, psychiatric, substance use, housing, food, clothing, financial assistance, education, employment, legal, social security, tribal organizations, and other community/social services.
• Provides supportive active listening to engage, encourage, and motivate clients toward self-directed support and change.
• Documents all services and encounters in compliance with organizational standards and timelines. Completes necessary processes and documentation for prior authorizations required to obtain additional testing, services, treatment, or medication as part of the treatment plan.
• Promptly responds to urgent client circumstances for assigned caseload and others when directed by supervisor or treatment team leader.
• Works closely with Referral Care Coordinators, and when necessary, processes referrals to effectively facilitate internal and external care referrals.
• Proactively identifies delays and obstacles to care and works to remedy individual cases and improve processes.
• Provides outreach and advocacy in the community to meet the needs of the client.
• Facilities individual and group psycho-education skills and classes as described in the treatment plan.
• Attends and participates in staff meetings and mandatory trainings. Maintains skills, annual competencies, and certifications, and participates in in-services and educational programs as assigned.
• Interacts with clients, peers, colleagues, and internal and external customers while upholding the Mission, Vision, and Values.
• Completes and maintains patient specific training that is reflective of the staff’s caseload. e.g., Substance, Crisis, or other therapeutic skills and techniques.
• Other duties as assigned.

• Preferred: Bachelor’s degree in social services, education, human development, mental health, or related field.

• An equivalent combination of education and experience can be exchanged on a year-for-year basis with the Bachelor’s degree requirement.

• Prior experience in general case management, social work, or counseling preferred.
• A minimum of 6 months of addiction services experience preferred.

• Case management principles and application in integrated settings.
• The use of customer service and recovery skills.

• Coordination of patient cases within integrated team.
• Active listening, critical thinking, and problem-solving.
• Use of equipment and software, such as: computers, electronic health record, fax, Outlook Software, and phone system.
• Application of effective and clear oral and written communication.

• Multi-task and work independently in a fast-paced, dynamic environment.
• Maintain compliance with annual competencies.
• Provide advocacy and outreach.
• Problem-solve and use conflict resolution skills to develop and maintain good working relations with other staff and departments.
• Meet patients’ needs in a prompt and appropriate manner.
• Work with individuals of all walks of life, skills and abilities including individuals dealing with various addictions, experiencing homelessness, and experiencing severe and persistent mental illness.

Southeast Alaska Regional Health Consortium