Room Attendant
Benchmark Hospitality
- Fort Wayne, IN
- Permanent
- Full-time
- Carry linens, towels, toilet items, and cleaning supplies, using supply caddy and/or wheeled cart.
- Clean rooms and suites, hallways, restrooms, corridors up to hotel standards and using approved chemicals so that health standards are met.
- Remove all soiled linens and terry from room.
- Remove all room service trays from guest room and place in designated area.
- Empty wastebaskets and transport other trash and waste to disposal areas.
- Replace linens on beds and replenish all amenities and terry items.
- Replenish guest room supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners.
- Dust and polish furniture and equipment.
- Clean windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Ensure that all electronic devices (television, remote controls, stereo, telephones) are working properly.
- Ensure all guestrooms assigned are completed and marked with correct room status such as vacant ready (VR); vacant clean (VC); Occupied Ready (OR), Pick Up (PU), etc., including any information for input into guest history file. Notify supervisor when service is complete so rooms may be sold or occupied.
- Observe precautions required to protect hotel and guest property.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Respect the privacy and maintain confidentiality of guest’s information.
- Return lost items found in guest rooms, hallways, the heart of the house and front of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finder’s name.
- Stock cart with guest room supplies.
- Comply with company and departmental safety rules and regulations, including proper lifting and handling of all relevant equipment and proper handling of bloodborne pathogens procedure.
- Establish and maintain good communication and team work with fellow employees and other departments within.
- Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
- Recognize and report all missing, damaged or sub-standard furniture, fixtures and equipment.
- Report out-of-ordinary issues and all unsafe conditions immediately.
- Must be very good at multi-tasking, prioritizing and self-managing
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.
- Previous experience in a 4 to 5 star hotel (and the quality and services expectations associated therewith) preferred.
- Multilingual skills are preferred.