Out of Stock Delivery Expeditor
Wheels
- Garland, TX Des Plaines, IL
- Permanent
- Full-time
- Following up on factory order deliveries with our partner dealerships.
- Improve customer satisfaction by identifying and addressing issues proactively and escalating as necessary.
- Meticulously maintain data and notes internally to ensure customer reporting is clear and easy to understand
- Support department KPI’s and initiatives around delivery date follow-up for both Out of Stock and factory orders
- Use reports and dashboards to proactively identify exceptions and potential issues
- Develop and maintain strong working relationships both internally and externally
- Work directly with the various dealer contacts to resolve all delivery related issues, following thru to completion.
- Assist with special projects as necessary
- Provide expertise to IT in creating new applications as well as enhancing existing applications by assisting with with rule development, formatting and testing
- Continually look for ways to improve departmental processes through enhancements and creation of new applications
- Develop communications for internal and external customers that are easily understood
- Back up and support team members
- Provide training for new employees and the client contact areas
- Assist and support the VOA department
- Other duties as assigned
- Minimum 3 years business experience and/or college diploma
- Prior Fleet Management experience required.
- Previous customer service/call center experience required.
- Wheels five skilled DSA experience a strong plus.