Auto Repair Specialist II
CarMax
- Scottsdale, AZ Phoenix, AZ
- Permanent
- Full-time
- Execute CarMax Standardized work
- Engine Repair
- Advance engine performance and drivability
- Electrical systems repair
- Manual drive train and axle repair
- Brake diagnosis and repair
- Steering and suspension repairs including 4-wheel alignments
- Heating and air conditioning repair
- Inspect vehicles per CarMax Quality Standards when needed.
- Maintain workplace cleanliness and organization in accordance with CarMax 5S standards
- Maintain, repair, and clean shop equipment
- Interact with all customers in a friendly, service oriented manner
- Consult with service customers regarding needed repairs
- Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
- Close and invoice repair orders
- Explain all recommendations/repairs/service/maintenance performed to ensure customer understanding
- Collect service payments and manages cash including receiving and counting money
- Locate and receive shipments of parts
- Receive parts into inventory
- Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels
- Control service supplies to minimize waste
- Provide general support to store operations to maintain vehicle inventory and meet quality standards
- Support sales by helping to assess vehicle condition during the condition assessment process, prepping sold vehicles for delivery, and receiving and processing vehicles being transferred into or out of inventory
- Set up and coordinate handling of vehicles with on lot and off lot sublet vendors when the needed work can not be performed in house
- New Associate Orientation Training – Operations
- Kronos Training for Hourly Associates
- Refrigerant Recycling License
- Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6),Engine Repair (A1), Manual Drive Train and Axles (A3) , and Engine Performance (A8)
- Read, interpret and transcribe data in order to maintain accurate records
- Required to perform multiple duties in a high-energy, fast-paced environment
- Lift objects that weigh as much as 50 pounds
- Speak and listen to customers/associates, both in person and over the phone
- Demonstrate attention to detail and have manual dexterity in both arms and hands
- Monitor shop compliance with CarMax, O.S.H.A., and EPA standards
- Demonstrate exceptional interpersonal, communication, and customer service skills
- Demonstrate exceptional telephone etiquette and active listening skills
- Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
- May require walking or standing for an extended period of time.
- Flexible work hours with shifts that may include nights, weekends, and holidays.
- Wear CarMax clothing (acquired through company) at all times working in the store.
- Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
- Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Uniform policies.