Case Manager
Services for the Underserved
- Brooklyn, NY
- $45,000 per year
- Permanent
- Full-time
- Conduct intake process with new clients within 24 hours of admission; includes but is not limited to explanation of resident rights and responsibilities, and grievance procedures
- Conduct psychosocial, vocational/educational, and housing assessments and documentation of same
- Provide accurate, complete, and timely documentation of the provision of supportive social services and client progression/regression toward the goals of securing permanent affordable housing
- Prepare housing applications and assist clients with the housing application/interview process.
- Monitor and assess client progression/regression in behavior and/or appearance
- Facilitate group and individual counseling, workshops, psych education, and recreational activities
- Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and overall ADL skills
- Provide comprehensive case management services to an assigned caseload
- Develop initial service plans and conduct service plan reviews as needed for an assigned caseload
- Provide referrals for in-house and community-based medical, mental health, and supportive social services to assigned caseload as appropriate
- Ensure that clients attend meals and maintain appropriate nutritional intake
- Provide crisis intervention and address all emergency situations as appropriate
- Assist in building evacuation during fire drills and building emergencies
- Monitor client medication compliance and collaborate with nursing staff monitor compliance
- Refer clients to appropriate community resources as needed
- Maintain CPR/First Aid Certification
- Maintain up to date, accurate, complete, and timely client chart documentation in compliance with DHS, OTDA, other Funder and SUS standards
- Facilitate discharge/transfer process and documentation of same
- Attend staff meetings, case conferences, group supervision, trainings, and escort clients on housing interviews as needed
- Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes
- A work schedule that includes some weekend and evening hours is required
- Bachelor’s Degree is Human Services field required
- Two years’ experience with homeless population
- Ability to work with a culturally diverse population
- Familiarity of NYC public school system preferred
- Experience in residential setting, group work, tenant organization, case management, referral, and/or community outreach strongly preferred