Residential Electrical Service Manager
Dixie Electric, Plumbing, & Air
- Montgomery, AL
- Permanent
- Full-time
- You have great communication and strong leadership skills.
- You can multi-task in a fast-paced work environment
- You work well with a team.
- You have excellent work ethic and leadership skills.
- Supervise and lead Residential Electrical Technicians and Installation Crew
- Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
- Conduct ride a longs with technicians and provide feedback
- Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
- Communicate and monitor goals
- Manage work load and schedules to best utilize manpower and maximizes profits
- Ensure technicians are being dispatched effectively
- Assist technicians with issues while in the field
- Facilitate weekly meetings
- Resolve customer issues or concerns to ensure complete satisfaction
- Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
- Ensure all team members comply with OSHA safety standards.
- Harness a safety culture
- Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
- Manage and stay within departmental budget
- Achieve budgeted gross margin
- Meet or exceed all company goals
- Maximize lead opportunities, retain, and grow Maintenance Membership clients.
- Manage inventory, equipment, and service fleet
- Review, approve new products and services
- Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
- Carry out additional duties as assigned
- Obey and teach the company Code of Ethics Team Rules and Team Philosophy.
- One-third of your time should be spent recruiting the right Team Members, one-third of your time should be spent training those team members, and then the last one-third should be spend supervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful Electrical Service Manager.
- We believe in Doing the Right Thing
- We believe in Service Excellence
- We believe in Mutual Respect
- We believe in Delivering Happiness
- We believe in Safety
- We believe in Continuous Improvement and Dedication
- Competitive Wages
- 401K Benefits with match program
- Paid Holidays
- Paid Time Off
- Health Plan for team members and their families
- Supplemental Insurance for team member and their families
- Incentive Programs
- LegalShield
- Marketplace Chaplains
- On staff National Certified Counselor
- Opportunity for person growth and advancement
- At least 5 years in a leadership experience
- Computer skills, specifically the ability to use Microsoft Outlook, Word, Excel, PowerPoint
- Valid driver’s license
- Ability to work well in a team environment
- Strong written and verbal communication skills
- Ability to establish priories and get results
- Ability to multi-task in fast-paced work environment
- Knowledge of current Electrical code requirements
- Understanding of accounting and finance as it relates to the Electrical industry