Front Office Manager
Benchmark Hospitality
- Baltimore, MD
- Permanent
- Full-time
- You will oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
- You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
- You will develop and mentor a team for the Front Desk Agents,
- You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
- You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
- Participates in Revenue Optimization Committee (ROC) meetings.
- You will lead by example to ensure all guest interactions are handled in a professional manner.
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information