Banquet Captain
Great Wolf Lodge
- Traverse City, MI
- $19.00 per hour
- Permanent
- Full-time
- Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
- Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
- Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
- Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
- Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
- Medical, Dental, and Vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
- Lead, supervise and participate in set-up to include; moving/setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, anticipating beverage needs, etc.
- Assist Banquet Manager in administrative and personnel related matters, including; scheduling, time clock reviews, overtime, performance, discipline, investigations, training and development, etc.
- Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager
- Facilitate and lead departmental meetings such as pre-meal and post-meal briefings
- Possess a deep understanding of each event and function as the point of contact for that detail
- Establish the Order of Service and follow service standards as directed by the Banquet Manager and/or the Conference Center Family Traditions and maintain event timing to ensure service occurs properly and in a timely manner
- Assign service stations to banquet servers, anticipating good, balanced working teams
- Ensure all assigned side-work and pre-work needed for future events is completed before leaving
- Supervise and inspect the clean up after all functions including; floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate
- Previous experience as a server
- Must be flexible regarding scheduling based on business demands
- Successful completion of criminal background check and drug screen
- Previous Banquet experience
- Prior Banquet Captain Experience
- Strong leadership skills and proven teamwork
- Projects professional image that inspires trust and confidence
- Enthusiastic and positive energy
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist
- Able to stand for long periods of time