Service Desk Manager
iManage
- Chicago, IL
- Permanent
- Full-time
- Overseeing end user specific operations (e.g. Service Desk and End User Systems) and evaluate them per established goals.
- Devising and establishing IT Policies and systems to support the implementation of strategies set up by upper management.
- Analyzing the business requirements of all departments to determine their technology needs.
- Purchasing efficient and cost-effective technological equipment and software.
- Inspecting the use of technological equipment and software to ensure functionality and efficiency.
- Identifying the need for upgrades, configurations or new systems and report to upper management.
- Coordinating and overseeing admins, technicians and provide guidance.
- Working with IT leadership to create roadmap to ensure sustainability of end user systems and applications meet business goals.
- Assisting in building relationships with vendors and creating cost-efficient contracts.
- Leading Service Desk efforts to ensure that the incidents and requests are prioritized and resolved accordingly.
- Occasionally travelling to iManage offices globally to support initiatives.
- A Bachelor’s degree in computer science or information technology related major required with 6+ years’ experience.
- Practical experience leading a team across a global organization.
- Well-developed problem solving and critical thinking skills, with the ability to think creatively in a fast-paced environment.
- Strong verbal, written, and interpersonal communication skills with the ability to communicate technical information effectively.
- An ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives.
- Advanced knowledge of the Microsoft Windows Operating System, Windows networking, and Windows Server administration, configuration, and management including WAN / LAN / Wi-Fi / Switches / Security Devices and Firewall technologies.
- Extensive knowledge of VMWare technologies including support for multiple site replication.
- Senior level O365 expertise including ADFS & AzureAD.
- Prior experience as an IT Supervisor / Manager / Lead with regional support staff.
- Knowledge of Networking Protocols / Security Systems.
- Experience in analysis, implementation and evaluation of IT systems and their specifications.
- Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
- Have flexible work hours that allow me to balance my ‘me time’ with my work commitments.
- Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events.
- Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
- Own my career path with our internal development framework. Ask us more about this!
- Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning.
- Join an innovative, industry leading SaaS company that is continuing to grow & scale!
- Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
- Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Rewarding me with an annual performance-based bonus.
- Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
- Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits.
- Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
- Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
- Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more.
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