Assistant General Manager - Alcoa 4888
Ruby Tuesday
- Alcoa, TN
- $48,000-55,000 per year
- Permanent
- Full-time
- Manage, supervise and direct all hourly employees including with respect to their daily activities, work assignments, time off requests and unique needs.
- As the management representative to all team members at the restaurant when leading shifts, the AGM is responsible for conducting periodic performance evaluations and for coaching, and offering corrective discipline and/or counseling to team members as necessary to get them to follow published work rules and standards of conduct.
- Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly.
- Directing work for employees including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant.
- Driving sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
- Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
- Ensure CHARM Service Model is executed by every team member with every guest.
- Providing, directing, and scheduling Front of House and Back of House training to ensure all team members have current knowledge of all Ruby Tuesday policies, procedures and specs.
- Supervise and oversee the production and preparation of food and beverage in a manner consistent with established recipes and procedures.
- Uses discretion to resolve guest recovery situations.
- Follow Operations Playbook to ensure consistent daily operations (and take appropriate actions when staff members fail to comply).
- Utilize digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with management team.
- Enforcing appropriate security measures at the restaurant so that the safety of our employees and guests are always maintained (this may include counseling, re-training or discipline when deemed appropriate by the AGM).
- Manage and make recommendations to help control the costs of food, supplies, and liquor expenses including conducting weekly inventory and recommending adjustments when necessary.
- Understanding, managing, and practicing safe food handling procedures and enforcing those procedures for all other staff members.
- Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities.
- Ensure all equipment is in good repair and/or taking steps to ensure repairs are made and/or equipment is taken out of duty to avoid injury or accident to others if deemed appropriate in the discretion of the AGM.
- Manage all processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
- Coach team to ensure food and beverages are prepared to Ruby Tuesday recipe specifications about portion, preparation, and plate presentation.
- Maintain a valid food safety certificate and any local compliance certifications. The AGM will need to take the initiative to apply for and secure new certificates when necessary.
- Responsible for execution of new initiatives including new product and menu rollouts; this aspect of the job requires creativity and initiatives of the individual AGM.
- Lives our core values every day: Be Real. Do Good. Walk Together.
- Must be at least 21 years old.
- High School Diploma or High School equivalency required. Bachelor's Degree preferred.
- Prefer 2 years of hands-on restaurant management experience.
- ServSafe Certified preferred or able to obtain certification within 90-days of employment.
- Valid Driver's License.
- Commitment to excellence in friendly service.
- Proven ability growing sales.
- Ability to inspire and motivate others.
- Able to analyze issues and problem solve.
- Sets clear goals for themselves and their team.
- Demonstrates strong verbal and written communication skills.
- Foster collaboration and team work within your team.