Head Coach (Store Manager) - Wrentham
Asics
- Wrentham, MA
- Permanent
- Full-time
- Assistant Head Coach, Team Lead, Team Player, Stock Associate (if applicable)
- Monitoring sales floor activities by walking and visually inspecting the store to make decisions regarding employee breaks, observing employee interactions with customers, and BOH assignments
- Perform opening and closing tasks such as ensuring products are visually appealing and shoppable for excellent customer experience
- Coach team members on sales strategy, presentation of product information and general customer service to uphold exceptional customer experience
- Greet and assist customers, answer customer questions, and guide product selection to provide excellent customer service
- Confirm sales targets are being met by monitoring hourly store and team member sales and adjusting where necessary
- Maintain store appearance throughout business hours by restocking merchandise shelves, folding apparel and organizing shoe displays
- Receive and inspect merchandise from the distribution center by counting and opening each box to ensure accurate number of products
- Approve employee hours for payroll electronically and distribute paychecks
- Audit sales and transaction reports for accuracy and discrepancies as part of a loss prevention strategy
- Recruit new talent to meet the store's coverage and demographic needs by reviewing resumes through Success Factors (applicant tracking system)
- Complete onboarding procedures (such as approving wage rate, ensuring all HR documents and training have been completed, etc)
- Enforce HR policy and procedures to ensure adherence, completing, the appropriate HR forms as needed
- Complete employee performance reviews to ensure they are accountable for job expectations
- Interacts with all levels throughout organization including employees and outside vendors
- Exceptional customer service skills.
- Knowledge of basic principles and processes for providing excellent service, which includes needs assessment, meeting quality standards and evaluation of customer satisfaction.
- Knowledge of methods to promote and sell athletic footwear and apparel. This includes strategies on achieving expected sales goals.
- Knowledge of the processes of recruitment, selection, training, coaching and development of personnel.
- Skilled at communicating orally, verbally and in writing to staff and upper management.
- Skilled at supporting customers before and after they buy merchandise; ensuring each customer receives an enjoyable experience.
- Skilled at teaching, instructing, and directing to develop specific skills towards achieving a specific goal.
- Able to make sound decisions that benefits the organization and uses judgment to properly execute organizational goals.
- Able to manage one's own time and the time of others sufficient to ensuring store tasks are completed by their due dates.
- Able to recognize and assess problematic situations, and devise an appropriate and effective solution to include but not limited to the following :
- Team member conflicts
- Customer dissatisfaction with service or products
- Product inventory discrepancies
- Applying visual directives
- Build a Great Team - Leadership
- Communicates Effectively - Leadership
- Connects with the Customer - Leadership
- Cultivates Collaboration - Leadership
- Delivers Results Effectively - Leadership
- Influence and Inspire - Leadership
- Innovative - Leadership
- Job Expertise - Leadership
- Set Direction - Leadership
- Shows Great Judgment - Leadership
- 3-5 years' retail management experience
- Sporting or athletic industry preferred
- Computer skills: Microsoft Suite (Word, Excel, Outlook, PowerPoint)
- Must be able to see, hear, speak, and write clearly to communicate with employees and/or other customers
- Manual dexterity required
- Mostly standing, walking, bending, frequent lifting