Client Advisor - In Charge

Alternatives, Inc

  • Billings, MT
  • $19.00 per hour
  • Permanent
  • Full-time
  • 29 days ago
Job DetailsJob Location: Alternatives Inc - Billings, MTPosition Type: Full TimeEducation Level: High SchoolSalary Range: $19.00 HourlyJob Shift: AnyJob Category: Nonprofit - Social ServicesDescriptionQUALIFICATIONSREQUIRED:
  • High school diploma and at least one year work experience in security, social services, or corrections; or four-year college degree; or military experience.
  • A valid Montana driver's license.
  • Ability to pass Federal workplace drug and alcohol testing regulations.
  • Good writing and verbal skills.
  • Ability to work on any shift, 24/7.
  • Basic computer skills and knowledge of MS Office programs.
PREFERRED:
  • Undergraduate degree in Behavioral Sciences.
  • Experience working with an offender population
SALARY AND BENEFITSThe current starting salary for the position is $19.00/hour, although consideration will be given the successful candidate's experience and educational background.Anticipated Salary Increases in 2024:Based on DOC funding expectations, it is anticipated all permanent staff as of applicable effective date can anticipate $1.00 increase in July 2024.During the fall 2024 and based on agency financial status at the time, it can be anticipated for review of Cost of Living adjustment.Permanent full-time employees of Alternatives, Inc. are entitled to sick leave, vacation leave, individual health insurance, and retirement benefits. Alternatives, Inc. participates in the State Workers Compensation and Unemployment Insurance plans.Permanent part-time employees are entitled to a pro-rata share of benefits based on the percentage of full-time hours worked (full-time = 40 hours per week).Specific detail regarding benefits will be provided upon request at the time of interview or at the time of hire.DUTIES AND RESPONSIBILITIESGeneral Overview:The Client Advisor - In Charge is directly accountable to the Operations Supervisor (OPS).The Client Advisor - In Charge is responsible for the welfare, accountability, safety, and health of the residents and staff in the facility. CA In Charges are to ensure that all security checks and security functions are conducted on all in house residents and off street clients. The CA In Charge is an in charge and is responsible for training Client Advisors.General Requirements:1. All employees of Alternatives, Inc. are responsible for reading and complying with standards and procedures in the following documents:a. Employee Handbookb. Standard Operating ProceduresSpecific Duties:
  • Ensure new Client Advisor staff are assigned a mentor and being actively trained while on your shift.
  • Ensure that duties listed on the In-Charge Checklist are accomplished on assigned shift (i.e., documented, detailed, completed, and accurate).
  • May be required to work up to five In-Charge shifts per week. The in-charge may be required to workday shift, swing shifts, and/or night shift as determined by facility need.
  • Provide relevant feedback to the Operations Supervisor on six-month and annual performance evaluations.
  • Look for and assign cross training opportunities for Client Advisors on shift.
  • Arrange coverage as needed in the event of illness or absence of assigned staff.
  • Ensure that the interagency mail for the CA area is picked up and distributed on a regular basis. Mail discrepancies will be placed in the CA In Charge box for resolution.
  • Assist in revision of resident handbook, SOP’s, CA addendums and 6-minute trainings.
  • Attend all meetings as assigned.
  • Ensure that the output of the shift to include, but not limited to the In-Charge Checklist, Shift Leader Report, and Shift Notes.
  • Maintain appropriate flag protocol. Coordinate with CA staff to be sure protocol is followed.
  • Serve as contact person for biohazard cleanup.
  • Point person for DNA samples collection, finger printing, and photos.
  • Serve as the primary Hearings Officer for Class 300 Incident Reports on PRC, and as assigned on ASRC and ADT.
  • Ensure that fraudulent reporting and faking documentation does not occur.
  • Delegate the upkeep and monitoring of miscellaneous storage rooms.
  • Ensure all new CAs are thoroughly trained and certified as first responders previous to allowing them to be assigned this duty.
  • Coordinate with the Training and Development Coordinator for training materials.
  • Ensure that all CAs are trained in the door alarms system in accordance with policy and ensure that drills in door response procedures occur on all alarmed/secured doors in the facility. Test hold up alarm monitoring station monthly in concert with the scheduled fire drill. Forward any concerns to the Operations Supervisor.
  • Coordinate with Maintenance regarding any problems with the fire alarm system.
  • Collect and route late mandatory training from CA staff to the Training and Development Coordinator.
Qualifications

Alternatives, Inc