Independently performs diagnostics, service repairs and maintenance work on customer and/or dealer-owned equipment.Responsibilities● Performs diagnostics and repairs on John Deere equipment and technology● Mentors Service Technician Trainees and Service Technicians● Conducts or supports customer clinics● Performs diagnostics and repairs in the field as required● Accountable for billable time and assigned work orders● Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information● May participate in Service EDUCATE Training programs required for the development of skills and knowledge● Operates and maintains vehicles, tools and equipment required to perform job responsibilities● Maintains a clean work area and performs work in a neat and orderly fashion● Follows all safety rules and regulations in performing work assignments● Maintains current knowledge of John Deere and competitive productsExperience, Education, Skills and Knowledge● 3+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred● Experience using special tools and following Technical Manual procedures on machines of the Technician’s specialty● Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment● Experience operating vehicles, tools, and equipment for diagnostic purposes● Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred● Experience working cooperatively in a team environment● Experience communicating effectively verbally and in writing● Must have an adequate toolset to perform job responsibilities● High School Diploma, GED, or equivalent experience required; Associates degree preferred● Valid driver’s license required; CDL (Commercial Driver’s License) preferred